1
Get to know Us
2
Choosing your chair
3
Ordering & payment
4
Your chair is built
5
Delivery
6
User Manual

Get to know Us

At CarbonBlack, we understand that your next wheelchair is a big commitment and you want to ensure that your chair suits your personality and lifestyle. We want you to get to know us and understand our way of thinking so that you can get the most out of your chair.

By getting to know us you will find out exactly how your chair is made. That way, you can customise it to suit you and have peace of mind that you’ve made the right decision. You’ll find out how we harness the technology and innovative materials used in Formula One to be used in your chair and how you’ll benefit from it.

You’ll also find out a lot more about us, the people who design and manufacture your chair. You’ll be able to meet the people behind your chair and find out everything you need to know. When you get to know us, you get to know your chair a lot better.

Choosing your chair

Once you’ve got to know us and your chair, you’ll need to find the right CarbonBlack for yourself. Using the videos and online guides, measure yourself and choose the correct size chair from our shop. Our use of the latest technology and ergonomic design means that your chair is like no other on the market.

By understanding the CarbonBlack you can really apprectiate the quality in the components and materials that make up the chair. You can also understand how easy it is to dismantle and move as no part weighs more than 3.5kg. You can find details for every aspect of the chair that makes it so unique and if needed we can answer any questions you may have about it.

If you need any help please email us at, [email protected] or call - 0131 589 2475, where one of our experts will be able to help guide you through the options.

If you feel you may benefit from a demonstration please contact your local dealer and they will be able to help.

Ordering & payment

Once you’ve decided that the CarbonBlack is the chair for you, your journey doesn’t stop there. We’ll guide you through the process that means your chair is as unique as you are.

When ordering your CarbonBlack, you’ll be able to choose from a wide variety of options to make it more comfortable for you and  to suit your style. Built like no other available on the market, as well as detailing such as LED lighting to help increase visibility and safety.

The customisation doesn’t stop there – we want your chair to reflect your personality. You can customise the design and colour of your chair to almost any design that you want. Follow in the footsteps of Kadeena Cox with a golden Union Jack or keep it more contemporary, like Lizzie, who wanted to ‘blacksessorise’ her CarbonBlack.

  • Once you are ready to order all we need, is to take a 25% deposit and we will start building your chair. Once your chair is ready to dispatch simply pay your final balance.
  • You can pay online or over the phone by credit/debit card. We accept all major credit cards, inclduing Visa, Mastercard and American Express. You can also pay by bank transfer and our bank details are –

Handlesbanken, 3 Thomas More Square, London, E1W 1WY                            

ACCOUNT NO:78815853, SORT CODE:40-51-62

Swift: HANDGB22
IBAN: GB80HAND4051627881583

  • We are also able to accept certain vouchers such as NHS in the UK, insurance and employer contributions. Please contact us to dicuss your options.

Your chair is built

After you have decided exactly how you want your CarbonBlack to look and feel, it’s time to piece it all together and start creating your dream wheelchair. Using the latest technology and manufacturing processes, we are the first to be using carbon fibre as the majority material in a wheelchair.

Using the same techniques and procedures as manufacturers do for carbon fibre in Formula One, your chair is built to last, with sleek curves for a futuristic look.

You can keep up to date with the progress of your chair as we build it strand by strand and sculpt it to suit your needs.

Delivery

Every chair is thoroughly inspected after completion and goes through our detailed quality testing phase to ensure that each chair is safe and built to the high standards that we expect. We’ll keep you up to date with our progress and let you know when we have finished so that you know when to expect delivery.

We have a range of delivery options including an express factory to door service. We aim to keep our delivery costs low, but owing to the protective packaging we use, it is necessary to charge for delivery.

We can sometimes offer collection from your local dealer or even an in-home set up service. These options are available on request and are subject to availability in your country and location.

User Manual

Once you’ve received your chair, you’ll want to get it out straight away. Before you get your hands on your brand new CarbonBlack, however, you’ll need to familiarise yourself with it and get to grips with every feature, including our patented unique monostem.

Included in each delivery is your user manual, which guides you through how to assemble and disassemble your chair as well as how to look after it for many years to come, including repairs and maintenance. You’ll also find out a bit more about the technicalities of each component that makes up your CarbonBlack.

Also, check out the Quick Start Guide

IMPORTANT INFORMATION FOR CUSTOMERS OUTSIDE OF THE EU

Carbon Black has been independently tested to ISO7176 and carries a CE mark to confirm it meets the quality and legislative requirements for sale within the EU, which permits us to deliver to any European country. For those living outside of Europe there are several options, the most popular is to collect your chair in person from us in the UK or arrange delivery to another European destination for your collection.

Please contact us to discuss the best options for you.